"What Happens If Something Breaks?"
Production doesn't pause for technical issues. When something goes wrong at 2 AM before a client review, the last thing you need is a support ticket disappearing into a void.
Here's exactly what you can count on with Kitsu.
CGWire is a focused team of specialists. When you reach out, you're talking to people who built the product and understand production workflows firsthand.
- Dedicated support for cloud and on-premise customers, with clear response time commitments based on your plan
- Direct access to the team. No tiered script-reading, no runaround
- A community that's got your back. Kitsu is open source and backed by an active community of 300+ studios across 50+ countries. Chances are someone has already solved your problem.
For studios on Cloud Hosting, reliability isn't just a promise.
- 99% uptime SLA with continuous availability monitoring
- Isolated cloud instances. Your environment isn't sharing resources with anyone else
- SSL security and fast video processing built in
- On-premise and tailor-made deployments are managed and monitored directly by CGWire's ops team, so you're never flying solo
Getting set up and getting your whole team up to speed shouldn't require a consultant.
- Comprehensive documentation covering every module, from task tracking to the Python API
- Onboarding support included with hosted plans to get your first project running smoothly
- A full REST API and Python client with extensive documentation, so your pipeline team can integrate without guesswork
- DCC integrations, chat integrations (Slack, Discord), and step-by-step guides for every major workflow
Kitsu being open source is a practical guarantee. If CGWire ever ceased to exist tomorrow (it won't), you would still have full access to the codebase, your data, and a global community of developers who know the software inside out. You are never held hostage.
Something breaking is never zero-risk, with any tool.
The real question is: who's there when it does?
With Kitsu, you have a dedicated ops team, a transparent company, a living community, and a codebase you can always inspect. That's a support structure most enterprise tools can't match.